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1 Understanding the Elegant Math Behind Modern Machine Learning 1:14:43
Episode 038 - Lucas Walker - Gorgias, How To Improve Customer Support
Manage episode 272761777 series 2793492
Happy Canada Day to everyone up in the Great White North. In this episode, I have the privilege of talking with a fellow Canadian out of Toronto, Ontario, Lucas Walker.
Lucas is a Partner Manager and Content Manager at Gorgias. He co-founded Venngage, an infographic maker, and Treats Happen, an e-commerce first natural dog treat company. And in our conversation, we discuss tech stack, customer service and lessons learnt from a serial entrepreneur.
Today, 3500 Ecommerce stores including MVMT, Timbuk2 and Steve Madden use Gorgias to power their customer service. Lucas lives in Toronto, Canada and is a huge fan of bikes, the Blue Jays, and burritos.
It is no accident that I picked a Canadian to be on this very special Canada Day edition of The Subscription Box Show. So I can’t wait to share with you my conversation with Lucas,
Episode Link: https://thesubscriptionboxshow.com/podcast-1
This episode is sponsored by Louis and Lea. Visit https://louisandlea.com for everything from Birth to Birthday! Tired of not knowing what are the essentials for mom and baby during first year? Get YOUR FREE RESOURCES at https://louisandlea/pages/resources @officiallouisandlea on Instagram Use discount code “SUBSCRIPTION” at check out for 10% OFF!!!
The Subscription Box Show shareable Trailer
https://www.thesubscriptionboxshow.com/podcast-1/blog-post-title-one-a3ypr
Host Links:
The Subscription Box Show Website: https://www.thesubscriptionboxshow.com
Connect with Eric Musick: https://www.thesubscriptionboxshow.com/contact2
The Subscription Box Show Facebook Page: https://www.facebook.com/thesubscriptionboxshow.com
Eric Musick’s email: eric@thesubscriptionboxshow.com
Eric Musick’s Instagram: @thesubscriptionboxshow or https://www.instagram.com/thesubscriptionboxshow
The Subscription Box Show Facebook Group: https://www.facebook.com/groups/2960087864057955/
To request being on TSBS, please book a call with Eric at: https://www.calendly.com/thesubboxshow
Guest Info:
Who Lucas would hire if he could hire a coach/mentor: Bill Gates
Lucas' favorite website e-commerce platform: Shopify
Want to start your own podcast? 😃
Then you have to use what I've always used, Buzzsprout! Check it out here: https://www.buzzsprout.com/?referrer_id=869251
The latest programs & Items in the industry👇
Subscription Box Experts Academy (by Liam Brennan): https://ericmusick.krtra.com/t/jIw4to2rXSoQ
Subscription Box Planner Rated #1 in the industry (by Jessica Principe): https://ericmusick--jessicaprincipe.thrivecart.com/the-subscription-box-planner/
For more, email me at eric@thesubscriptionboxshow.com
251 에피소드
Manage episode 272761777 series 2793492
Happy Canada Day to everyone up in the Great White North. In this episode, I have the privilege of talking with a fellow Canadian out of Toronto, Ontario, Lucas Walker.
Lucas is a Partner Manager and Content Manager at Gorgias. He co-founded Venngage, an infographic maker, and Treats Happen, an e-commerce first natural dog treat company. And in our conversation, we discuss tech stack, customer service and lessons learnt from a serial entrepreneur.
Today, 3500 Ecommerce stores including MVMT, Timbuk2 and Steve Madden use Gorgias to power their customer service. Lucas lives in Toronto, Canada and is a huge fan of bikes, the Blue Jays, and burritos.
It is no accident that I picked a Canadian to be on this very special Canada Day edition of The Subscription Box Show. So I can’t wait to share with you my conversation with Lucas,
Episode Link: https://thesubscriptionboxshow.com/podcast-1
This episode is sponsored by Louis and Lea. Visit https://louisandlea.com for everything from Birth to Birthday! Tired of not knowing what are the essentials for mom and baby during first year? Get YOUR FREE RESOURCES at https://louisandlea/pages/resources @officiallouisandlea on Instagram Use discount code “SUBSCRIPTION” at check out for 10% OFF!!!
The Subscription Box Show shareable Trailer
https://www.thesubscriptionboxshow.com/podcast-1/blog-post-title-one-a3ypr
Host Links:
The Subscription Box Show Website: https://www.thesubscriptionboxshow.com
Connect with Eric Musick: https://www.thesubscriptionboxshow.com/contact2
The Subscription Box Show Facebook Page: https://www.facebook.com/thesubscriptionboxshow.com
Eric Musick’s email: eric@thesubscriptionboxshow.com
Eric Musick’s Instagram: @thesubscriptionboxshow or https://www.instagram.com/thesubscriptionboxshow
The Subscription Box Show Facebook Group: https://www.facebook.com/groups/2960087864057955/
To request being on TSBS, please book a call with Eric at: https://www.calendly.com/thesubboxshow
Guest Info:
Who Lucas would hire if he could hire a coach/mentor: Bill Gates
Lucas' favorite website e-commerce platform: Shopify
Want to start your own podcast? 😃
Then you have to use what I've always used, Buzzsprout! Check it out here: https://www.buzzsprout.com/?referrer_id=869251
The latest programs & Items in the industry👇
Subscription Box Experts Academy (by Liam Brennan): https://ericmusick.krtra.com/t/jIw4to2rXSoQ
Subscription Box Planner Rated #1 in the industry (by Jessica Principe): https://ericmusick--jessicaprincipe.thrivecart.com/the-subscription-box-planner/
For more, email me at eric@thesubscriptionboxshow.com
251 에피소드
모든 에피소드
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1 Episode 250 - The Final Episode...Good bye for now and my final thoughts after 250 Episodes of The Subscription Box Show! 26:45
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1 Episode 249 - Douglas Lim of SubAmplify! How a subscription box owner decided to fix subscription platforms for good! 1:10:51
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1 Episode 248 - Andriy Rudnyk - Tips and Tricks For Your Subscription Box Over The Holiday Season and BFCM! 57:57
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1 Episode 247 - Jennifer Cline - 9 FREE Things You Can Do To Grow Your Business Now! 55:07
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1 Episode 246 - Is It Time To Raise Your Prices? How-To Do It & When To Do It! 24:18
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1 Episode 245 - Old Subscription Predictions VS New Subscription Research...And what does it mean for the small business owner? 24:29
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1 Episode 244 - How To Get "As Featured In" On Your Website. How To Get Some Instant Credibility For Your Subscription Box! 22:10
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1 Episode 243 - How to Get From the Idea Stage to Full-Time Business - The Subscription Box Journey, with Nick & Melanie Phillips of Kids Art Box 45:41
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1 Episode 242 - Per Per Click aka PPC and How it all works with Frederick Vallaeys, Founder of Optmyzr 31:51
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1 Episode 241 - Are You Afraid Of TikTok Advertising? TikTok Creator Marketplace, Ads and More with Liam Brennan! 22:01
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1 Episode 239 - Our Organic Marketing Plan for Q4 with....NO PAID ADS? 17:12
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1 Episode 238 - Kelley Thornton - Founder, Tiege Hanley - Growing A Massive 40k Member Subscription Business...and how you can too! 1:02:58
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1 Episode 237 - Is There A Future In The Subscription Box Industry...With Qpilot Founder, Matthew Holman! 40:31
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1 Episode 236 - How To Get People To Open Up Your Emails w Splendies Founder Anthony Coombs 51:55
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