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NPS can't predict churn
Manage episode 422965267 series 3380698
Mikkel Plæhn에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Mikkel Plæhn 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
No, net promoter score can't predict churn. We cover the alternatives in todays episode
- (00:00) - Introduction
- (04:14) - What is NPS and why does it suck?
- (10:22) - Predict & prevent churn
- (11:02) - Signals
- (16:13) - Customer vintages
- (21:32) - The process
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This episode is brought to you by Growblocks. Finding and fixing problems in your GTM shouldn't take weeks. It should happen instantly.
That's why Growblocks built the first RevOps platform that shows you your entire funnel, split by motions, segments and more - so you can find problems, the root-cause and identify solutions fast, all in the same platform.
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