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Episode 131 - OPEX - Where is your customer Service going Wrong?
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Marianne Rutz에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Marianne Rutz 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
When was the last time you experienced excellent customer service?
In this episode I discuss how customer experience is evolving, changing, the possible reasons behind this & whether or not it is for the better of the customer.
In my research, I stumbled upon a Forbes article that was released in December 2022, discussing 10 Customer Service Predictions for 2023
Join me as I delve in to the changes many industries are discovering for their customer experience & how to ensure your business is on the correct side of these changes.
Links
Article - Ten Customer Service And CX Predictions For 2023 (Part One) (forbes.com)
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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