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When Customer Success and Marketing are Besties with Kirsten Markson and Shannon Hickey of Keap

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Planful에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Planful 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

In this episode of The Next CMO podcast, we speak to Kirsten Markson, the CMO of Keap, and Shannon Hickey, the Vice President of Client Success at Keap about building a strong relationship between marketing and customer success.

Shannon and Kirsten share their perspectives on the line between responsibilities between the functions, how to manage customer communications between the groups, their operating cadence, and the strategic role of customer data across marketing and customer success for a SaaS business.

Learn more about Kirsten Markson

Learn more about Shannon Hickey

Learn more about Keap

Follow Peter Mahoney on Twitter and LinkedIn

Learn more about Plannuh

Join The Next CMO Community

Recommend a guest for The Next CMO podcast

Produced by PodForte

  continue reading

117 에피소드

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icon공유
 

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on April 01, 2024 15:00 (25d ago)

What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 357245765 series 3139944
Planful에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Planful 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

In this episode of The Next CMO podcast, we speak to Kirsten Markson, the CMO of Keap, and Shannon Hickey, the Vice President of Client Success at Keap about building a strong relationship between marketing and customer success.

Shannon and Kirsten share their perspectives on the line between responsibilities between the functions, how to manage customer communications between the groups, their operating cadence, and the strategic role of customer data across marketing and customer success for a SaaS business.

Learn more about Kirsten Markson

Learn more about Shannon Hickey

Learn more about Keap

Follow Peter Mahoney on Twitter and LinkedIn

Learn more about Plannuh

Join The Next CMO Community

Recommend a guest for The Next CMO podcast

Produced by PodForte

  continue reading

117 에피소드

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