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Advocating for customers and partners, with Guus Krabbenborg

34:13
 
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Manage episode 447755290 series 1248037
MSDynamicsWorld.com에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 MSDynamicsWorld.com 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

When today's guest, Guus Krabbenborg, talks to Dynamics 365 partners and their customers, he likes to ask them about some of the more challenging topics in a typical ERP project: what does success really look like when each party is being honest about their goals and motivations? And why do so many projects fail to meet those goals?

Guus shares his perspective with us on customer project preparation, some of the continuing challenges of cloud ERP projects, and the role he believes Microsoft should be playing in today's Business Central partner channel. He also shares customer anecdotes and his outlook on Directions EMEA 2024.

Show Notes:

  • 4:00 - What does project success really mean and why does the "on-premises way" still pervade partner perspectives?
  • 11:00 - Why customer happiness should be a driving metric of partner success
  • 13:30 - Presenting a direct message to customers and prospects - how Guus does it and why partners should get better at it
  • 15:45 - The real guidance that partners need to give clients for success
  • 19:30 - A story of an AX/F&O customer executive's mistakes
  • 29:00 - Why partner success at Microsoft is still largely focused on sales and revenue

More information

  continue reading

310 에피소드

Artwork
icon공유
 
Manage episode 447755290 series 1248037
MSDynamicsWorld.com에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 MSDynamicsWorld.com 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

When today's guest, Guus Krabbenborg, talks to Dynamics 365 partners and their customers, he likes to ask them about some of the more challenging topics in a typical ERP project: what does success really look like when each party is being honest about their goals and motivations? And why do so many projects fail to meet those goals?

Guus shares his perspective with us on customer project preparation, some of the continuing challenges of cloud ERP projects, and the role he believes Microsoft should be playing in today's Business Central partner channel. He also shares customer anecdotes and his outlook on Directions EMEA 2024.

Show Notes:

  • 4:00 - What does project success really mean and why does the "on-premises way" still pervade partner perspectives?
  • 11:00 - Why customer happiness should be a driving metric of partner success
  • 13:30 - Presenting a direct message to customers and prospects - how Guus does it and why partners should get better at it
  • 15:45 - The real guidance that partners need to give clients for success
  • 19:30 - A story of an AX/F&O customer executive's mistakes
  • 29:00 - Why partner success at Microsoft is still largely focused on sales and revenue

More information

  continue reading

310 에피소드

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