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First Impressions Matter: Why Client Experience Begins Before You Even Answer
Manage episode 491755766 series 3613678
Lee Reams II from CountingWorks PRO에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Lee Reams II from CountingWorks PRO 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Your voicemail. Your phone tree. Your email signature. They seem like small details—but they’re quietly shaping how prospects and clients feel about your firm.
In this episode of The Growth-Minded Accountant, Lee Reams and Rebekah Barton uncover one of the most overlooked growth killers in accounting practices: poor first impressions.
You’ll learn:
- What your voicemail is really saying about your firm
- Why complicated phone trees cause prospects to hang up
- The email red flags that signal “amateur hour”
- How to tighten your communication touchpoints for instant trust
These fixes are quick. They’re free. And they send the message that you run a professional, high-value firm—before you even return the call.
🎧 Tune in to hear
✅ The 4-part communication audit every accounting pro should do this week
✅ Simple scripts and best practices you can use immediately
✅ Why client experience starts before the relationship begins
87 에피소드
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