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MAKE YOUR EMPLOYEES FEEL EMPOWERED | With Jamie Jay and Dr. Mike Smith | The Great Business Stories Podcast
Manage episode 426130278 series 3582930
The Great Business Stories of St. Louis MO에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 The Great Business Stories of St. Louis MO 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this interview, we hear from Jamie Jay, CEO and founder of Bottleneck Distant Assistance, the world's first dedicated distance assistant company. Jamie explains that Bottleneck provides skilled human assistants for various administrative tasks, especially post-COVID, differentiating it from traditional virtual assistants. In his 18 years in the industry, Jamie shares that he would have focused on documentation and systems to reduce overwhelm and stress. He emphasizes creating a positive work culture where employees feel empowered to voice their opinions. Jamie also highlights Bottleneck's low turnover rate due to their rigorous vetting and personality assessments. He discusses the challenge and importance of educating others about the new category of distant assistance and attributes the company's growth to its specialization in six key administrative roles. Jamie's insights on category design and the importance of differentiation offer valuable lessons for businesses aiming to stand out in competitive markets.
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