The Future of Insurance – Bryan Falchuk on The Dangers of Hubris
Manage episode 433974002 series 3585151
Highlights from the Show
- The biggest danger to our industry is hubris - the sense that are are good enough where we are, or that we're so great, we don't need to open our ears, eyes and minds to feedback and insights from customers, employees, partners and peers
- I'm seeing more of this than I think we have a right to show, and it's holding the industry back
- I liken it to a bank robber who robbed 10 banks last year, and 5 this year, holding up their great achievement as if that was an acceptable end state
- Remember that we can and should respect our progress and improvement, but should never confuse that with being good enough to seizing on the true opportunity in front of us
- Get $200 of new registrations for ITC Vegas 2024 using code 200ITC1291 at vegas.insuretechconnect.com/register
This episode is brought to you by The Future of Insurance thought leadership series, available globally from Amazon in print, Kindle and Audible audiobook.
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Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.
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