Playing The Long Term Game In ECommerce By Delighting Your Customers | Valentin Radu & Yaron Been

The EcomXFactor Podcast: Ecommerce, Funnels & CRO

Yaron Been에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Yaron Been 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

3y ago 49:53

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Valentin Radu is the founder and CEO of Omniconvert, a SaaS company that is disrupting the eCommerce space on how brands should perceive growth (where the norm is 100% focus on acquisition and massive neglect on retention).

Valeintin also founded the CVO Academy which teaches ecommerce store owners about Customer value optimization.

Our conversation was super interesting and insightful.

We talked about:

1)Why you need to shift your focus from Customer acquisitions to Lifetime value optimation

2)How to use the Net promoter score in order to increase your profits

3)Zero party data and how it can help with personalization of your customers funnel

4)How Valentin increased the referral rate in one of his companies by surpsrsing his customers on their birthday

and much more...For more info:

The CVO academy-https://academy.omniconvert.com/courses/cvo-course

https://www.omniconvert.com/

https://www.linkedin.com/in/valentinradu/

**Check out the EcomXFactor Youtube Channel:https://tinyurl.com/EcomXFactor-YT Check out the EcomXFactor Facebook group:https://www.facebook.com/groups/EcomXFactor * If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts/iTunes?It takes less than 60 seconds, and it really makes a difference

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