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Crafting SOPs for Business Success with Ngāhuia Galligan

39:05
 
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Manage episode 396074046 series 2385502
Scalable Media Network에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Scalable Media Network 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

What is the process for creating SOPs? And what are some of the mistakes that people make when systematizing things that they do all the time?


Today we're talking SOPs (Standard Operating Procedures) and how important they are when it comes to scaling your business. And not just scaling your business, but standing out too!


If you're looking to create a step-by-step process for your business, where should you start? Is it the easiest thing that you can outsource – or is it perhaps the one that's the most draining?


Do we focus on the process or the outcome? When do we let go of control and remove ourselves strategically from the SOP process? How do we measure our efficiency so that we know what we have to improve upon?


To answer all these questions is Ngāhuia Lane Galligan, a returning guest from episode 357 - https://www.digitalmarketer.com/podcast/digitalmarketer/harnessing-systems-and-processes/


Ngāhuia is the Founder of Harness, a company that focuses on Systems and Processes Design, as well as Documentation & Implementation.


SOPs have never sounded so sexy in this episode of DigitalMarketer which demonstrates that SOPs can be dynamic and empowering and constantly improving. It's time to create systems that serve the people! Please join us.


To find out more about Ngāhuia Lane Galligan and how Harness can help you plan your process, please check out harnesshq.com/digitalmarketer


Key Takeaways:

01:27 Why are SOPs so important at the small business level?

03:17 Three common mistakes we make when creating SOPs

08:35 Where should you start with creating an SOP?

12:00 How to reduce client churn with the right SOP

15:54 The importance of personalization

19:00 Moving from delegation to trust

23:20 How do we scale our people? Creating systems that serve

26:30 The importance of personal accountability

29:49 What is the outcome you want from being in business?

33:00 Creating SOPs for the right hire!

35:07 Managing your business by process


Connect with Ngāhuia Lane Galligan:

Website - https://harnesshq.com/digitalmarketer

LinkedIn - https://www.linkedin.com/in/laneygalligan/


Be sure to subscribe to the podcast at: https://www.digitalmarketer.com/podcast/

Facebook: https://www.facebook.com/digitalmarketer

Instagram: https://www.instagram.com/digitalmarketer/

LinkedIn: https://www.linkedin.com/company/digital-marketer/


This Month's Sponsors:


More Resources from Scalable


More Shows You'll Love

  • Perpetual Traffic - The #1 podcast for learning paid traffic and improving your conversions!
  • Business Lunch - Sit down every week with some of the most successful people in the world. Hosted by Roland Frasier and Ryan Deiss

Mentioned in this episode:

Become A Certified E-Commerce Marketing Master

Take the Industry's Most Comprehensive E-Commerce Marketing Certification for the Modern Marketer!

Ecom Cert

  continue reading

309 에피소드

Artwork
icon공유
 
Manage episode 396074046 series 2385502
Scalable Media Network에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Scalable Media Network 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

What is the process for creating SOPs? And what are some of the mistakes that people make when systematizing things that they do all the time?


Today we're talking SOPs (Standard Operating Procedures) and how important they are when it comes to scaling your business. And not just scaling your business, but standing out too!


If you're looking to create a step-by-step process for your business, where should you start? Is it the easiest thing that you can outsource – or is it perhaps the one that's the most draining?


Do we focus on the process or the outcome? When do we let go of control and remove ourselves strategically from the SOP process? How do we measure our efficiency so that we know what we have to improve upon?


To answer all these questions is Ngāhuia Lane Galligan, a returning guest from episode 357 - https://www.digitalmarketer.com/podcast/digitalmarketer/harnessing-systems-and-processes/


Ngāhuia is the Founder of Harness, a company that focuses on Systems and Processes Design, as well as Documentation & Implementation.


SOPs have never sounded so sexy in this episode of DigitalMarketer which demonstrates that SOPs can be dynamic and empowering and constantly improving. It's time to create systems that serve the people! Please join us.


To find out more about Ngāhuia Lane Galligan and how Harness can help you plan your process, please check out harnesshq.com/digitalmarketer


Key Takeaways:

01:27 Why are SOPs so important at the small business level?

03:17 Three common mistakes we make when creating SOPs

08:35 Where should you start with creating an SOP?

12:00 How to reduce client churn with the right SOP

15:54 The importance of personalization

19:00 Moving from delegation to trust

23:20 How do we scale our people? Creating systems that serve

26:30 The importance of personal accountability

29:49 What is the outcome you want from being in business?

33:00 Creating SOPs for the right hire!

35:07 Managing your business by process


Connect with Ngāhuia Lane Galligan:

Website - https://harnesshq.com/digitalmarketer

LinkedIn - https://www.linkedin.com/in/laneygalligan/


Be sure to subscribe to the podcast at: https://www.digitalmarketer.com/podcast/

Facebook: https://www.facebook.com/digitalmarketer

Instagram: https://www.instagram.com/digitalmarketer/

LinkedIn: https://www.linkedin.com/company/digital-marketer/


This Month's Sponsors:


More Resources from Scalable


More Shows You'll Love

  • Perpetual Traffic - The #1 podcast for learning paid traffic and improving your conversions!
  • Business Lunch - Sit down every week with some of the most successful people in the world. Hosted by Roland Frasier and Ryan Deiss

Mentioned in this episode:

Become A Certified E-Commerce Marketing Master

Take the Industry's Most Comprehensive E-Commerce Marketing Certification for the Modern Marketer!

Ecom Cert

  continue reading

309 에피소드

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