Coaches: Navigating Tough Conversations with Employees

The Dental Practice Heroes Podcast

What happens when you need to address declining performance in a well-loved, long-time employee? It’s never an easy conversation, but it's crucial for maintaining the high standards of care in your dental practice. On this episode of the Dental Practice Heroes podcast, join me along with special guests Dr. Henry Ernst and Dr. Stephen Markowitz, as we share our experiences and strategies for tackling these tough but necessary discussions. From Dr. Markowitz’s heartfelt account of confronting a dentist’s performance issues to creating safe and genuine relationships with your team members, we explore how to navigate these challenging conversations with empathy and professionalism.
Tackling complaints about legacy staff, setting firm boundaries, and even quirky communication techniques—this episode has it all. Discover why bringing a witness into challenging meetings might be a game-changer, and how restricting break room access can make a world of difference. Dr. Henry introduces a trust exercise designed to foster open dialogue and honesty within your team, and we highlight the amusing yet effective use of a toy alligator to voice concerns indirectly. Whether it's setting clear expectations or ensuring every team member feels heard, we provide actionable insights for maintaining a cohesive, high-functioning dental practice.

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DPH Coaching
At DPH, we don't coach you on anything we haven't personally accomplished ourselves.
We provide:

• One on One Coaching for Doctors, or Doctors and Teams
• Group Coaching Programs for Teams
• Minicourses on every practice management topic you need to know
• Team Coaching for your Front Desk
• Exactly what you need to level up, whatever level of practice you are at.

Visit www.dentalpracticeheroes.com to Learn more, and check out our new 7 Phase OmniPractice Total Team Success Program to learn how to systematize your office, all while creating a leadership team to help you manage it all.

챕터

1. Difficult Conversations in Dental Practices (00:00:00)

2. Challenging Conversations and Resolutions (00:09:02)

3. Effective Feedback in Dental Practices (00:14:37)