E41 Fabio Oliveira - Stuff up lunches & store experiments: How AU's biggest retail chain innovates

The Company Road Podcast

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"Follow the process, follow the methods, and then you're not going to fail in your project. You're going to fail throughout your project. Small constant failure is part of what it is.”
Fabio Oliveira
In this episode you’ll hear about:

• Defining innovation in 2024: Breaking down the definition of innovation and its associated expectations and misconceptions and understanding how innovation fits differently into the contexts of large and small organisations
• Managing innovation and idea generation: Methods for accelerating employee engagement, investment and idea generation while maintaining order and process in receiving and processing innovation ideas
• Conducting research in innovation: How to gather the necessary information for innovation, keep focus on relevant subject matter and shape project briefs effectively to ensure targeted research efforts
• Physical and digital integration: Exploring innovative experimentation blending physical and digital elements and what we can expect from the future of in-store/retail technology
• Maintaining a wholesight organisation view: The importance of staying connected to your organisation's strategic direction and challenges through innovation and keeping perspective within your role to ensure effective and meaningful work that aligns to business goals and addresses relevant problems

Key links
Kmart Australia https://www.kmart.com.au/
Amazon Walkout Tech https://aws.amazon.com/just-walk-out/
RFID https://electronics.howstuffworks.com/gadgets/high-tech-gadgets/rfid.htm
Dr Tim Baker framework https://www.mindtools.com/a7em9zg/the-five-conversations-framework
Basecamp’s Shape Up Methodology https://basecamp.com/shapeup
Designful Company by Marty Neumeier https://www.martyneumeier.com/the-designful-company
About our guest

Fabio Oliveira (https://au.linkedin.com/in/fabiosoliveira) is an innovation leader specialising in establishing innovation practices within large companies. Known for his ability to build multidisciplinary teams from the ground up, he has successfully cemented innovation strategies at prominent Australian brands – notably Kmart and WorkSafe Victoria – delivering significant outcomes.
Currently the Head of Innovation and Service Design at Kmart, Fabio is leading several initiatives that are building the future of store operations and customer experience.

About our host
Our host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co).
Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with University of Melbourne in Innovation, and Academy Xi in CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally.

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