CX Discussion: Designing for the Community at


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CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government.
This week, Brian sits down with Leilani Martinez, Branch Chief of the Content and Outreach Division of the USAGov program, a part of the GSA's Technology Transformation Services (TTS).
They discuss the development of and en Español, designing services for different communities, and actively incorporating feedback from users in the design process. en Español:
Leilani's LinkedIn:
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