))
CX Discussion: Designing for the Community at USA.gov
Manage episode 297444127 series 2910996
ACT-IAC에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 ACT-IAC 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government.
This week, Brian sits down with Leilani Martinez, Branch Chief of the Content and Outreach Division of the USAGov program, a part of the GSA's Technology Transformation Services (TTS).
They discuss the development of USA.gov and USA.gov en Español, designing services for different communities, and actively incorporating feedback from users in the design process.
USA.gov: https://www.usa.gov/
USA.gov en Español: https://www.usa.gov/espanol/
Leilani's LinkedIn: https://www.linkedin.com/in/leilanimartinez/
Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.
Learn more about membership at https://www.actiac.org/join.
Donate to ACT-IAC at https://actiac.org/donate.
Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound
145 에피소드
공유
