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Mastering the Scrum Master Role: What It Takes to Elevate in the Role with Angela Johnson
Manage episode 367192200 series 3484546
Vivek Khattri에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Vivek Khattri 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode of The Agile Coach Podcast, Vivek talks with Angela Johnson, Chief Change Officer & Certified Scrum Trainer at Collaborative Leadership Team and author of The Scrum Master Files. She talks about the necessary people skills that scrum masters need and how to handle conflict effectively as a scrum master.
HIGHLIGHT QUOTES
Don't shy away from conflict as a scrum master - Angela: "Sometimes when people are just misunderstanding each other or communication is breaking down, a scrum master has got to get in there sometimes with their black and white stripes and their whistle almost like a referee but oftentimes it's just to help."
How to provide better feedback - Angela: "Instead of making it about you and telling them what they're doing wrong, why don't you invite their participation? Why don't you get them to come up with the answer?"
Get to know Angela and check out her book:
Connect with Vivek and Pabitra to find out more about what they're up to:
If you enjoy The Agile Coach and are interested in learning more, you can check us out at the link below:
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