#724: Social commerce and the customer journey with Janna Navarro, Wpromote

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

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10d ago 19:50

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Are most brands still designing customer journeys, or are they just trying to keep up with where their customers are leading them?

Agility requires a willingness to meet your customers where they are—not just where you wish they’d convert. In an era where the consumer journey can begin and end on a social platform or anywhere in between, brands must be fluid enough to engage meaningfully across channels while still connecting the dots behind the scenes.

Today we’re going to talk about the changing consumer journey and why a connected ecosystem that includes social commerce, audience targeting, and measurement is now table stakes.
To help me discuss this topic, I’d like to welcome Janna Navarro, VP, Brand & Media Strategy at Wpromote.
About Janna Navarro
Janna has two decades of experience spearheading brand evolution across sectors such as automotive and quick-service restaurants. As VP of Brand, Media & Consumer Strategy, she leads with an integrated approach to digital-first marketing. Before Wpromote, Janna led teams at CPB, collaborating with brands like Domino’s Pizza to leverage data-driven decision-making and new media. Her experience also includes working with GM on its Cadillac EV line.
Janna Navarro on LinkedIn: https://www.linkedin.com/in/jannatopolewski/
Resources
Wpromote: https://www.wpromote.com
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