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Are we at the end of human centered customer service? Dimitri Masin has ideas.
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Joseph Raczynski에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Joseph Raczynski 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
As someone who has overseen teams of customer success and service, this was a very interesting conversation. We are at a point where many of these human services can be replaced by machine. Listen to what is happening now with Dimitri Masin, CEO and Cofounder at Gradient Labs’.
While AI-powered customer service isn’t new, regulated industries have been left behind due to strict compliance requirements and the high cost of mistakes. AI customer service agents can achieve 80-90% resolution rates, 75% cost savings, and a 98% quality assurance pass rate (compared to 90% for humans), outperforming both human agents and traditional bots.
Many more amazing technology episodes to come! Subscribe and prepare for the new world. If you would like to join the show, please reach out.
For more information, please visit the following:
Website: https://www.josephraczynski.com/
Blog: https://JTConsultingMedia.com/
Podcast: https://techsnippetstoday.buzzsprout.com
LinkedIn: https://www.linkedin.com/in/joerazz/
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