The Cost of Supply Chain: Efficient Logistics for Cost Savings and Improved Customer Experience with Zach Kissel, VP of Global E-fulfillment at IPG Group

Supply Chain Therapy

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2y ago 28:09

MP3•에피소드 홈

We often talk about speed when it comes to the supply chain, but what about cost? In today’s day and age, lowering costs for your customers can sometimes feel impossible.

Our guest today understands what it takes to do just that while constantly improving the customer experience. Zach Kissel serves as the Vice President of Global E-Fulfillment at Intertape Polymer Group (IPG).

On today’s episode, Zach discusses anticipating customers’ needs in times of uncertainty, how he bundles products to create cost savings, and why there should be more focus on regional manufacturing.
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Guest Quote

“The biggest measure of success for me is when a customer asks me to do something else for them. Because that means that we are not only talking the talk, but we're walking the walk.” - Zach Kissel

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Time Stamps

*(1:11) Meet Zach

*(2:50) IPG’s supply chain layout

*(5:20) The Pandemic Pivot

*(6:15) Zach’s number 1 indicator of success

*(10:00) Segment 2: Challenges

*(12:23) Packaging 101

*(15:03) Bundling products

*(16:54) Segment 3: The Venting Couch

*(20:26) Segment 4: Back to the Future

*(25:42) Segment 5: Quick Hitters

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Sponsor:

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Links

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#Tech #Business #Stord #Logistics #3pl #Commerce #Direct To Consumer #E-Commerce #Omni-channel #Operating Systems #Ship #Supply Chain #Supply Chain Management #Technology #Warehouse