Crafting the Ultimate Customer Experience With Jason Friedman

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Jason Friedman is the Founder and CEO of CXFormula, LLC, specializing in helping fast-growing, entrepreneurial companies gain a competitive edge through enhancing customer experiences. With a dynamic background that stretches from setting up his ventures to working with Fortune 100 brands, Jason's expertise in business development is proven and extensive. Recognized as Ernst and Young's New Jersey Entrepreneur of the Year in Business Services, his portfolio includes work with prestigious names like Footlocker, Adidas, Nike, W Hotels, Universal Studios, and Disney. Before diving into the world of customer experience, Jason turned a profit by creating solutions at a young age, from shoveling snow to building elevated beds for fellow college students, growing the venture into a million-dollar business.

Tune in to this episode of the Smart Business Revolution Podcast as John Corcoran interviews Jason Friedman, the Founder and CEO of CXFormula, LLC, to discuss his multifaceted entrepreneurial experience. They talk about Jason’s early forays into business as a youngster who capitalizes on snow shoveling, transforming it from a solo gig to a team operation and learning the staples of managing and motivating a young workforce. He also describes his ingenious idea to maximize dormitory space by building elevated beds, an endeavor that grows into a million-dollar enterprise. Jason doesn't just reflect on the highs of entrepreneurship but also imparts valuable insights into building successful ventures through creating compelling customer experiences, the power of customization, and the efficiencies of a thoughtful business model. With a strong sense of mission and adaptability, Jason illustrates how to steer a business toward success while remaining true to one's roots and skills.