Episode 169 - Why Improving Communications Helps Retain Drivers with Jordan Wagner & Tim Hindes


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One of the things that comes up time and again when we talk about the challenges and the struggles that carriers and recruiters are having with recruiting and retaining drivers, is communication.

From issues between the executive team and the recruiters, inter-departmental issues, issues between dispatchers and drivers - it all comes down to communication and culture.

If you’re wondering what your carrier can do differently to attract and retain better drivers, thinking about what you can do that’s better for your drivers, don’t miss this latest episode.

While there is no magic job or magic marketing technique to improve driver recruiter and retention, what you can do is focus your attention on communication problems.

And it’s communication that we’re talking about with our two guests: Jordan Wagner, founder of WJW Consulting, and Tim Hindes, former CEO of Stay Metrics, now the General Manager of Retention at Ten Street.

“I truly believe that communication solves all problems. And it can [from] marriages, all the way to the workplace. In marriage, the number one and two issues are money and sex. And then the number three is communication. And guess what? Number three can solve number two and number one.”

  • What communication actually means
  • The different forms of driver communication
  • Importance of non-verbal communication
  • Poor communication comes from the top down
  • How to train on communication and put it into practice

How to connect with Jordan Wagner & Tim Hindes:

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