Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 2 of 2 [Negotiation]
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Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 2 of 2 [Negotiation] Chris talks about: · What is mirroring and why it works? · What is the beauty of silence? · How do you get comfortable being uncomfortable? · What is the importance of visualization? · What tactics should a Customer Service Rep use to diffuse a frustrated customer? · Why you shouldn't say I'm Sorry in Customer Service. --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message
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