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Michael Hinshaw – President at McorpCX [Customer Experience]
Manage episode 294490134 series 2875989
Press 1 For Nick에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Press 1 For Nick 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Michael talks about: · What CX has to do with better experience in the contact center · How to improve employee retention · How training in the contact center is different than general CX The person who has influenced Michael the most in the past year: Art Ginsler’s book: Art’s Principles – 50 years of hard-learned lessons in building a world class professional services firm: https://amzn.to/34L5ira His note to all customer service professionals: “Listen to your customers…and act on what you hear.” --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message
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