))
Turning Adversity into Advancements, with MetCredit President & CEO Brian Summerfelt
Manage episode 321558037 series 2965899
MetCredit에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 MetCredit 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
It's been an incredibly tough two years.
At MetCredit, we've always been a people business. In recent years, with competitors outsourcing their call centres overseas, we've taken pride in having real people working from our offices. So the work-from-home orders of COVID-19 threatened our very existence. Many of our contracts with banks, telcos and other large clients prohibited doing exactly what needed to be done to continue our work.
It required a marathon of IT work and policy changes, but we succeeded, will always be a little different as a result. We're now able to hire a wider variety of team members, and can do our hiring, training and compliance work in entirely new ways.
In this eye-opening episode, MetCredit President & CEO Brian Summerfelt talks candidly about how we've rebuilt our business Canada-wide to meet these and other major challenges—and came out better for it.
46 에피소드
공유
