45 - The Customer Experience and a Coaching Approach with Dan Coldwell

Organization Transformation Kung Fu

Podcast Manager, Sandi Verrecchia, and Jennifer T Long에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Podcast Manager, Sandi Verrecchia, and Jennifer T Long 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

8M ago 47:09

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Happy February Podcast! Jen and Sandi are joined by Dan Coldwell this week, a colleague of Sandi's at Satori Consulting, Inc. Dan has 30 years of experience in financial services as an executive and industry speaker and has also served as chief marketing and chief operations officer in past positions. He is a hockey certified coach, and he "cross-pollinates" (as he puts it) between the business and sports world. Listen along as they chat about:

Acting on feedback/pain points
The 3 steps of responding to feedback
Feedback collection Do's and Don'ts
How to not fear bad reviews because of what they do for good reviews

Thank you so much for joining Jen and Sandi, Dan! If you'd like to chat more with Dan about the customer experience, you can contact him through the Satori Consulting, Inc. site.

Thank you so much for listening! Make sure to check out the video cast under the "Videos" tab! Connect with Jen on LinkedIn and visit her website Own Up!® Connect with Sandi on LinkedIn and visit her website Satori Consulting, Inc!

Have a comment, question, or topic for Sandi and Jen? Leave us a comment on LinkedIn!

51 에피소드

#Business #Development #Leadership #Strategy #MBA #Sandi Verrecchia #Jennifer T Long #IT Management #Accounting #Organizing