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Make This Customer #1
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Manage episode 362848111 series 3474400
John Buglino에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 John Buglino 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Episode Summary:
- Metal fabrication provider wanted to make sure their top customer, based on revenue, was always given priority when sales input an order from them
Pain Points Summary:
- Sales dropped orders into the ERP and CRM systems at all hours of the day – typically after the 1st hour of shift one beginning
- Sales would promise a delivery date without consulting the planner
- Planning team would scramble to shift orders around based on the updates from sales
- Planning team would lose 3 days every time the customer was given priority
- Other customers would experience delays on delivery, without being provided with notice
- Company lost 30% of its customers in 2 years due to the issues with customer prioritization
Optimization Summary:
- Sales orders would automatically sync with the current schedule for the given shift
- Accurate delivery dates were provided to the top customer + impacted customers because of the prioritization
- Planning team would take less than 1 hour to review impacts to the plans and schedules
- Sales team would get ahead of delays or shifts in originally promised delivery dates
- Company could increase conversations with their customers and sell more
- Company uncovered capacity to deliver orders ahead of schedule
3 에피소드
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