GTM09 - Building and Leading in Customer Success, with Pat Phelan, Chief Customer Officer, GoCardless

Notion Capital - enterprise tech startups

Notion Capital에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Notion Capital 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

3y ago 46:15

MP3•에피소드 홈

With a non-traditional path into tech, Pat Phelan has been right in the middle of the evolution of the Customer Success function. In this podcast, Pat discusses how Customer Success aligns with the vision of the business, and at the same time, the needs of the customers. How this is reported to the c-suite, and how this contributes to the northstar of growth is a real master class in how to build and lead a Customer Success team. Pat has an obvious passion for leadership, plus growing and developing his people, hence a must listen for the new and growing Customer Success leaders.

Highlights:
- Pivoting within CS as one motion won’t fit all your customers
- In CS play the ball in front of you
- Defining and measuring the key CS KPI’s
- Aligning CS with the Northstar of Growth
- Creating psychological safe spaces and managing imposter syndrome

116 에피소드