Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
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How to Handle Angry Clients (When You Screw Up)
Manage episode 195339199 series 1061352
Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
How do you deal with angry clients? It's not what you might think. The latest studies show, it's not about an apology. It's about generating solutions to the problem you (or your staff) created. The more focused you are on problem solving, the happier the client will be. Most surprising, coming up with the best solution ranks number two to brainstorming skills. It may be time to retrain your staff and rethink the way you handle irate clients in the future. Make your office into an endless money machine! We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.
…
continue reading
27 에피소드
Manage episode 195339199 series 1061352
Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
How do you deal with angry clients? It's not what you might think. The latest studies show, it's not about an apology. It's about generating solutions to the problem you (or your staff) created. The more focused you are on problem solving, the happier the client will be. Most surprising, coming up with the best solution ranks number two to brainstorming skills. It may be time to retrain your staff and rethink the way you handle irate clients in the future. Make your office into an endless money machine! We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.
…
continue reading
27 에피소드
모든 에피소드
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
1 Texting Secrets: Train Your Clients to Save Time & Make You Money 24:54
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24:54Here are the secrets for utilizing text messaging to help you bring in cases, communicate with clients, share information, make money and save you time and energy, all while making your clients happy. Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.…
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
How do you deal with angry clients? It's not what you might think. The latest studies show, it's not about an apology. It's about generating solutions to the problem you (or your staff) created. The more focused you are on problem solving, the happier the client will be. Most surprising, coming up with the best solution ranks number two to brainstorming skills. It may be time to retrain your staff and rethink the way you handle irate clients in the future. Make your office into an endless money machine! We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.…
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
Attorney Thom Goolsby shares more wisdom from his 25 years in the trenches. Learn how to use a few spare minutes during your day to chart your course and plan business and personal growth to achieve extraordinary results. As with all of his podcasts, Thom gives clear, easy to follow directions and hacks to help his fellow attorneys make the most of their practices. Listen, learn, apply and succeed! Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.…
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
You must train your clients from the first meeting what to expect with their case. Not only should you "Under-promise and over-deliver," but you must set reasonable expectations for all aspects of the case: potential results, communication and workload. This podcast is full of great tips to save time and energy when communicating with clients, plus several methods for keeping the clients busy and off your back. Enjoy! Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.…
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
1 Your Law Firm's Success Starts & Ends with One Word: WHY? 23:33
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23:33The foundation of success for your law firm is built upon the answer to one word: Why? This podcast explores the mistakes many attorneys make by focusing on what their firm does and how to attract clients, rather than addressing a more basic question. Most marketing stumbles occur when law firms attempt to manipulate potential clients into hiring them, rather than inspiring people who need help. Attorneys must dispense with appeals to price, novelty, peer pressure and fear. Once you understand how to create prestige, you will find it breeds loyalty as well as premium fees. This podcast will help you address the answer to "Why?" and, ultimately, find your firm's passion. When you have established your solid foundation, success will build upon success. Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.…
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
Learn to bring together your entire marketing mix as a "combined arms" approach to establishing yourself as a "high demand" attorney where clients hope you will take their case (and not the other way around). We pull together lots of information from other shows and help you see how all of your efforts will work in combination to make you the preeminent marketing machine you always hoped to be! Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.…
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
The best way to protect your online reputation is to have a bank of strong testimonials from happy, satisfied clients. This podcast will give you great tips for not only protecting your reputation, but will teach you how to garner the best possible testimonials at the most opportune times. We give you an outline for creating powerful, killer testimonials every time and show you how to fight harmful online slams. Don't miss this one! Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.…
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
How can you differentiate yourself from the rest of the legal community? Become a Trial Attorney. There is no greater skill a lawyer can have than being comfortable in the courtroom. This podcast gives great advice on how to learn the necessary skills for the courtroom, as well as how to locate cases to try. Join Trial Attorney Thom Goolsby for this valuable, thought-provoking program. Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.…
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
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