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Mini: What to Do If You’re Hit with Fake Google Reviews
Manage episode 516242780 series 3685812
Bear Double | Wildflower Social Media에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Bear Double | Wildflower Social Media 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Getting “Google-bombed” with sudden, illegitimate 1-star reviews? In this quick mini episode, Mike and Liz walk through what to do right away, how to reply when a review is real (but negative), and how to rebound with a steady, ethical review flow that restores trust.
You’ll learn
- Why fake review spikes happen—and why they’re so damaging to small businesses.
- The fast triage: how to flag/report illegitimate reviews inside Google Business Profile.
- Responding to legitimate negatives: professional, calm, and clarifying (no arguments).
- How to recover momentum: a simple, ongoing process to source more real reviews.
- Relevancy tips that help good reviews rise: use plain-language keywords and, when appropriate, photos.
Quick steps you can do today
- Report obvious fakes from your GBP dashboard (flag, explain how it violates guidelines).
- Reply to any real negative review with empathy, facts, and next steps.
- Activate a review routine: ask recent happy customers, make it easy, never incentivize.
- Coach lightly: suggest they mention what you did and the result; photos help relevancy.
Key takeaway
Don’t panic. Flag the fakes, handle real feedback with grace, and outpace the noise with a steady stream of honest reviews.
14 에피소드
공유
