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LifeLine Ep 38 - Many Hats
Manage episode 447318946 series 3552647
LifeLine에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 LifeLine 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In different agencies around the country emergency operators are tasked with various jobs. Some agencies have their workforce clearly demarcated between "call takers" (those who process the incoming 9-1-1 calls) and "dispatchers" (those who send those 9-1-1 calls out to field units). Some agencies have their telecommunicators do both. We have generally talked about agencies who have the split approach, but there are unique challenges and opportunities for those who work in centers where they both process and send on emergency calls. Joining us this week is one such operator, Alex Chiasson from the town of Waltham, Massachusetts, to discuss how that works.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
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