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Revolutionizing Customer Engagement: The Future of Tech and Leadership
Manage episode 460431311 series 3442094
In this episode of Leaders in Tech, host David Mansilla interviews Richard Billington, CTO of Netcall, to explore the cutting-edge advancements in customer engagement and intelligent automation. Richard delves into how Netcall’s innovative platforms empower businesses to meet the modern demands of digital transformation while creating a seamless experience for customers and employees alike. From his early days in web development to becoming a technology leader, Richard shares valuable insights on leadership, innovation, and the evolution of the tech landscape.
Here’s more about Richard Billington:
“I thrive on working with new technologies, many self-taught, and have proven my ability to define strategy, manage significant programs and lead teams. Throughout my career I have focused on web development and have over 20 years’ experience in this speciality.
If you’re a c-suite looking for technology to improve customer experience, fast, Liberty is where it all comes together. An all-in-one cx platform that includes all the low-code and contact centre solutions you need to make huge, transformational changes, fast.
Enter Liberty Create. A solution that has revolutionised the way we work, and our customers. I’m proud to have been involved in its development from the start. It’s a new breed of “low-code” tech that’s quick to learn, easy to use and requires less IT. You can configure and deploy new applications in days rather than months, without coding. And while we designed Create for business users, we didn’t skimp on tools for career developers. So there’s something for everyone across the business.
Don’t just take my word for it. I’ve worked with customers to successfully deliver many low-code and digital transformation projects. Companies like Vodafone, Nationwide Building Society, Thomas Cook, Department for Education, ITV, Network Rail and many others. And more recently we were named a “most significant platform in the Forrester Wave™ report: Low-Code Development Platforms for AD&D Pros, Q1 2019.
A self-confessed sports/festival and romcom nut, as CTO for Netcall I’m responsible for ensuring our solutions maintain their recognised industry-leading positions. I’m always interested to hear from other like-minded CTOs to share experiences that drive transformation, so get in touch. “
Company description: Our quick app development, smart automation, and user-friendly tools are a hit with business leaders and front-line teams. Seamlessly connect systems, break down data barriers, and make processes work better and faster – all on your own timeline.
101 에피소드
Manage episode 460431311 series 3442094
In this episode of Leaders in Tech, host David Mansilla interviews Richard Billington, CTO of Netcall, to explore the cutting-edge advancements in customer engagement and intelligent automation. Richard delves into how Netcall’s innovative platforms empower businesses to meet the modern demands of digital transformation while creating a seamless experience for customers and employees alike. From his early days in web development to becoming a technology leader, Richard shares valuable insights on leadership, innovation, and the evolution of the tech landscape.
Here’s more about Richard Billington:
“I thrive on working with new technologies, many self-taught, and have proven my ability to define strategy, manage significant programs and lead teams. Throughout my career I have focused on web development and have over 20 years’ experience in this speciality.
If you’re a c-suite looking for technology to improve customer experience, fast, Liberty is where it all comes together. An all-in-one cx platform that includes all the low-code and contact centre solutions you need to make huge, transformational changes, fast.
Enter Liberty Create. A solution that has revolutionised the way we work, and our customers. I’m proud to have been involved in its development from the start. It’s a new breed of “low-code” tech that’s quick to learn, easy to use and requires less IT. You can configure and deploy new applications in days rather than months, without coding. And while we designed Create for business users, we didn’t skimp on tools for career developers. So there’s something for everyone across the business.
Don’t just take my word for it. I’ve worked with customers to successfully deliver many low-code and digital transformation projects. Companies like Vodafone, Nationwide Building Society, Thomas Cook, Department for Education, ITV, Network Rail and many others. And more recently we were named a “most significant platform in the Forrester Wave™ report: Low-Code Development Platforms for AD&D Pros, Q1 2019.
A self-confessed sports/festival and romcom nut, as CTO for Netcall I’m responsible for ensuring our solutions maintain their recognised industry-leading positions. I’m always interested to hear from other like-minded CTOs to share experiences that drive transformation, so get in touch. “
Company description: Our quick app development, smart automation, and user-friendly tools are a hit with business leaders and front-line teams. Seamlessly connect systems, break down data barriers, and make processes work better and faster – all on your own timeline.
101 에피소드
모든 에피소드
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1 The Transformative Leadership Journey of a Tech Visionary 46:45
1 Revolutionizing Customer Engagement: The Future of Tech and Leadership 48:00
1 The Future of AI, Innovation, and Leadership in Technology 48:02
1 Never Turn Down an Opportunity: Leadership Lessons from Reshma Ombase 38:25
1 Leading with Purpose: The Art of Innovation, Empathy, and Integrity 46:28
1 Navigating the Future of Technology Leadership | ft. Paul Donohoe 45:27
1 From Crisis to Growth: Strategies for Success in the Evolving Tech Industry 47:31
1 Embracing Change: Insights from a Tech Leader in Cybersecurity 40:40
1 The Journey of Leadership and Innovation in Technology with Gary Wang 48:41
1 Thriving in 2024: Success Strategies for Adapting, Branding, and Building Resilience 44:12
1 The Secret to Success: Empowering Teams and Driving Innovation 48:13
1 From Small Startup to Global Powerhouse: Lessons in Innovation and Leadership 39:15
1 Love Over Logistics: Prioritizing Caregiving in the World of Technology and Leadership 40:21
1 Evolving Technology, Timeless Relationships: The Key to Success in Behavioral Health 45:22
1 The Warrior-Leader Mindset: Adapting and Evolving for Success 47:10
1 Embracing Uncertainty: The Excitement of Leading Technology and Strategy 43:10
1 True Test of Leadership: Mastering Self-Control and Personal Growth 43:45
1 Crisis Leadership and Cultural Alignment: Building Cohesive Teams for Growth 39:13
1 Game On: Insights on Leadership, Teamwork, and Emotional Resilience in High-Tech Projects 46:22
1 Persistence and Patience: Managing People Problems as a Tech Leader 43:00
1 Great Leaders Develop Other Leaders: The True Mark of Exceptional Leadership 41:34
1 The Power of Collective Intelligence: Driving Success in Any Organization 44:55
1 Evolving as a Technology Leader: Learning, Adapting, and Succeeding 37:11
1 Creating a Culture of Possibility: Overcoming Organizational Cynicism 35:17
1 Tech Titans: Nurturing Leadership Through Cooperation and Adaptability 34:00
1 Bridging the Gap: Integrating Tech and Business for Success 41:25
1 Destined Detours: Embracing the Journey to Your Ideal Destination 50:10
1 Transformed by Grace: The Lord's Influence on Business and Tech Cultures 55:55
1 Revolutionizing Business through Tech Excellence: A Path to Sustainable Success 45:54
1 Serving Society, Building Success: The Tech-Driven Approach 26:39
1 The Crucial Trio in Leadership: Vision, Resilience, and Empathy 44:46
1 The Engine of Progress: The Tech Team's Impact on Innovation 38:10
1 The Heartbeat of Leadership: Fostering Meaningful Relationship 40:49
1 From Passion to Prosperity: The Journey of Focusing on What You Do Best 36:15
1 Fortifying Business Defenses: The Role of Cybersecurity Leadership 42:15
1 The Climb to Triumph: Tenacity and Determination Unveiled 36:22
1 Diversity and Innovation: How Inclusive Leadership Shapes Thriving Companies 34:07
1 Innovate Smarter, Spend Less: The Cost-Effective Leadership of Tech 49:50
1 The Continuous Quest for Challenges: Fueling Job Satisfaction Through Problem-Solving 40:18
1 How Tech Leaders are Steering the Construction Industry Forward 43:43
1 Resilience in Tech: How to Learn and Thrive from Every Mistake 43:43
1 Driving Change: Leadership's Influence on Tech Innovation 52:20
1 The Missing Element: Embracing Democratic Leadership in the Workplace 41:06
1 Navigating Modern Leadership: Harnessing Technology, Embracing Collaboration, and Inspiring Innovation 37:54
1 Passion-Driven Pursuits: Creating Lasting Impact in Healthcare 46:20
1 Tech-Driven Partnerships: Building Connections Through Innovative Leadership 41:48
1 Harnessing Talents: Unveiling Employee Superpowers for Organizational Growth 45:53
1 The Psychology of Success: Unraveling the Mind in Business and Technology 40:08
1 Empowering Individuals, Empowering Business: A People-First Approach 27:14
1 Solutions for Today, Promises for Tomorrow: Inventions Shaping the Future 40:45
1 Navigating the Seas of Leadership: Insights from a Cruise Ship Executive 51:35
1 The Business-Driven Approach of Tech Leadership: A Success Formula 45:14
1 The Efficiency Equation: Tech Industry's Path to Profitability 46:50
1 The Moral Compass of Tech Leadership: Doing Right Matters 42:36
1 Tech Leadership Unveiled: The Role of Humility and Innovation 44:38
1 Creating Tech Excellence: The Servant Leadership Approach 49:24
1 Crafting Excellence in Tech Leadership Beyond the Shortcut 47:41
1 Methodology and Communication: Pillars of Leadership in Technology 33:24
1 Rising Above Challenges: The Key Traits of Successful Tech Leaders 47:19
1 Bridging the Gap: The Transformative Power of Collaboration and Inclusion in Tech Leadership 41:28
1 Tech Leadership Redefined: Authenticity, Engagement, and Vision 39:05
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