The Value of Transparency, Innovation, and Customer Experience at Aflac

IT Visionaries

On this episode, Shelia Anderson, CIO of Aflac, delves into the use of technology to improve customer service, streamline processes, and enhance the overall experience for policyholders. The discussion also highlights the role of leadership in driving organizational change and the importance of transparency and education in decision-making. Plus, a discussion about the continuous improvement nature of AI and the need for trusted sources of data.

Key Takeaways:

• The use of technology in the insurance industry is focused on improving customer service, streamlining processes, and enhancing the overall experience for policyholders.
• Transparency and education are essential in decision-making and driving organizational change, especially when it comes to technology and innovation.
• Leadership plays a crucial role in demonstrating the value of technological advancements and driving the adoption of new approaches within the organization. AI's impact on the insurance industry and the challenges of data security and integrity
• The continuous improvement nature of AI and the need for trusted sources of data

–

Imagine a world where your data flows like electricity—unseen, yet powering everything you do. A world where high availability, low latency, and disaster recovery are not just expectations but realities. Welcome to the future, powered by Zayo's network.

In a world that never stops, Zayo is the network underneath it all, helping the most innovative and forward-thinking companies grow. Because Zayo doesn't just connect places, they connect possibilities. Zayo connects what's next for you.

Discover the power of Zayo’s network today. Visit https://go.zayo.com/network/itvisionaries

Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

--

This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.

That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.
---

IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.