Leading through Change: Why Every Digital Transformation Doesn’t Include the Tech Stack

IT Visionaries

Let’s think about this for a second — what is more important: the pace at which a business must change its technology in order to keep up with its competitors or the culture that makes the whole thing flow efficiently? It’s an interesting conundrum, and one that Gautham Pallapa, Senior Executive Advisor at VMware thinks about often.

“I look at things through the lens of culture, organization and people and processes first, because it's very easy to bring in the right technology. Technology is much more discreet. It's people and the culture that's not.”

The bottom line for Gautham: culture wins, and it’s time for companies of all sizes to invest in it. On this episode of IT Visionaries, Gautham, self described as a culture evangelist, author, and a founder, explains how he works with some of VMware’s biggest customers to help them transform their businesses. He talks about why he advocates for culture ahead of technology, and he gives his reasons for why focusing on workplace culture is going through a digital renaissance of its own. Enjoy this episode.

Main Takeaways

• Taking a Modern Approach: While every company goes through some kind of digital transformation, it is important to also make sure that while you’re investing in your technology, you also invest in your workplace culture. Oftentime companies focus solely on the things that drive value and profit margins and not enough on the components of the organization that make it run.
• Leading with Empathy: 87% of remote workers report working longer hours than the traditional nine-to-five. With more employees working remotely than ever before, businesses must adapt their leadership styles to reflect the changing workplace. This means taking into account the challenges remote workers face and working with them through those struggles.
• End the Day on High Note: One of the ways organizations can lead with empathy is by creating a workplace culture that not only motivates employees to accomplish their tasks, but also praises them for their accomplishments. This can include implementing meetings such as “spin downs,” which are end of the day conversations designed to praise employees for the work they did that day.

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IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

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