How to Have Hard Conversations

I Love Bookkeeping

How can you have a hard conversation without the conversation turning into a frustrating battle of wills? Co-hosts Hannah Robinson and Melissa Honan discuss why people fear having difficult conversations and what you can do to ensure the conversation does not precipitate conflict, bad feelings, or further negative outcomes.

• Hannah explains how leaders can learn to manage difficult conversations even when there's the risk of a confrontation - she also explains why most people procrastinate on having uncomfortable conversations.
• Melissa reveals what she does to stay calm when having an uncomfortable conversation.
• When thinking about when to have hard conversations, Hannah encourages people to have them as soon as possible. Immediately, if possible.
• Melissa shares the benefits of preparing for a hard conversation ahead of time - she also reveals reasons why she's against having a script for the conversation.
• Hannah and Melissa agree that removing emotions from the equation is the best way to manage a difficult conversation.
• Hannah shares why leaders should approach difficult conversations as a way of finding a solution instead of looking for a confrontation.
• Hannah asks Melissa what she would do if the other person is intent on turning the conversation into an argument.
• Hannah and Melissa discuss how the "We need to talk" statement raises anxiety - They also reveal how the tone of voice can influence the outcome of a difficult conversation.
• Melissa shares the reasons she believes all leaders should have regular check-ins with their team members - and how these check-ins can be used to have those tough conversations.
• Hannah describes why meetings break down when people in the discussion take things personally.
• Melissa explains how hard conversations become so much easier when participants are actively listening instead of listening to respond.
• Melissa reveals the one trait that differentiates exceptional from average leaders.

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