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#15 Customer obsession, bias for action & other secrets from Amazon with Allan Boyle
Manage episode 386984166 series 3408484
Alex Searle에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Alex Searle 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
When it comes to attracting and retaining customers, managing the expectations of their experience is everything.
That's why the onboarding journey is perhaps the most important but least effectively delivered part.
Allan Boyle has experience working with some of the world's biggest customer-facing brands like Amazon, and shares with us his insights on process design, operations as a mindset and what we can all learn from being customer-obsessed and action-biased.
33 에피소드
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