What Is Hospitality Today? Take It From The Plaza

GatherGeeks by BizBash: The Event Industry Podcast

Host: David Adler Guest: Luigi Romaniello

In this episode of GatherGeeks, BizBash chairman and founder David Adler sits down with Luigi Romaniello, the new managing director of New York’s iconic The Plaza Hotel. Like the famous book series Eloise, the 30-year industry veteran actually lives at The Plaza where he oversees all aspects of the luxury hotel, including daily operations, guest experiences, and continued growth strategies. He comes to New York after years managing other iconic properties in The Bahamas, the Virgin Islands, Dallas, and Abu Dhabi. He's the first one to tell us that no one really owns The Plaza except for the people of New York. And in this interview, he also touches on his management philosophy, what hospitality looks like today, and how hotels can become epicenters of community. In addition, you’ll hear from three new “Ask the Expert” guests: Tim Groot, CEO and founder of Grip, an AI-powered event platform; and renowned event designers David Beahm of David Beahm Experiences and Todd Fiscus of Todd Events.