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Air Travel Andrew에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Air Travel Andrew 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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67 - Keeping Travelers Satisfied with Michael Taylor

29:54
 
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Manage episode 433760710 series 2802199
Air Travel Andrew에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Air Travel Andrew 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Andrew starts this episode by talking about aircraft painting and secret crew rest areas. The main segment for this episode features Michael Taylor from data analytics and consumer insights firm J.D. Power.

  • How often do aircraft get repainted? And why is the process so important? Find out more in this episode. Plus, did you know that some airliners have hidden crew rest areas?
  • Michael Taylor is the Senior Managing Director, Travel, Hospitality, Retail and Customer Service at data analytics and consumer insights firm J.D. Power. He joins Andrew to talk about the drivers of passenger satisfaction in the air travel experience. From personal and friendly service to clean bathrooms, Mike provides insight on what travelers care about the most.
  • J. D. Power produces the annual North American Airline Satisfaction Survey and Mike shares the results in this episode. Find out which airlines did the best and what the key findings were.

Michael Taylor is the Senior Managing Director, Travel, Hospitality, Retail and Customer Service at data analytics and consumer insights firm J.D. Power. Mike is responsible for providing industry thought leadership and advice to the company’s clients in the airline and airport segment, and has worked with a whole host of airlines and airports across North America and around the world to measure and manage customer satisfaction and loyalty. J.D. Power conducts the annual North American Airline Satisfaction study: Learn More Here

Enjoying the podcast? Follow us on social media for additional content, updates, sneak peeks, and more!

Connect with Flying Smarter:
Facebook: Flying Smarter Podcast
Instagram: @flyingsmarter
Twitter: @flying_smarter
LinkedIn: Flying Smarter
Website: www.flyingsmarter.com

  continue reading

챕터

1. 67 - Keeping Travelers Satisfied with Michael Taylor (00:00:00)

2. [Ad] Untethered & Wanderwise: Female Travel Over 45 (00:15:43)

3. (Cont.) 67 - Keeping Travelers Satisfied with Michael Taylor (00:16:08)

74 에피소드

Artwork
icon공유
 
Manage episode 433760710 series 2802199
Air Travel Andrew에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Air Travel Andrew 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Andrew starts this episode by talking about aircraft painting and secret crew rest areas. The main segment for this episode features Michael Taylor from data analytics and consumer insights firm J.D. Power.

  • How often do aircraft get repainted? And why is the process so important? Find out more in this episode. Plus, did you know that some airliners have hidden crew rest areas?
  • Michael Taylor is the Senior Managing Director, Travel, Hospitality, Retail and Customer Service at data analytics and consumer insights firm J.D. Power. He joins Andrew to talk about the drivers of passenger satisfaction in the air travel experience. From personal and friendly service to clean bathrooms, Mike provides insight on what travelers care about the most.
  • J. D. Power produces the annual North American Airline Satisfaction Survey and Mike shares the results in this episode. Find out which airlines did the best and what the key findings were.

Michael Taylor is the Senior Managing Director, Travel, Hospitality, Retail and Customer Service at data analytics and consumer insights firm J.D. Power. Mike is responsible for providing industry thought leadership and advice to the company’s clients in the airline and airport segment, and has worked with a whole host of airlines and airports across North America and around the world to measure and manage customer satisfaction and loyalty. J.D. Power conducts the annual North American Airline Satisfaction study: Learn More Here

Enjoying the podcast? Follow us on social media for additional content, updates, sneak peeks, and more!

Connect with Flying Smarter:
Facebook: Flying Smarter Podcast
Instagram: @flyingsmarter
Twitter: @flying_smarter
LinkedIn: Flying Smarter
Website: www.flyingsmarter.com

  continue reading

챕터

1. 67 - Keeping Travelers Satisfied with Michael Taylor (00:00:00)

2. [Ad] Untethered & Wanderwise: Female Travel Over 45 (00:15:43)

3. (Cont.) 67 - Keeping Travelers Satisfied with Michael Taylor (00:16:08)

74 에피소드

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