100th Episode of the FOR-CAST!

Fixed Ops Roundtable

We celebrate a milestone: Our 100th episode! In this special episode, I gathered my friends Tully Williams, Ed Roberts, Shon Kingrey, and Michael Cirillo. We reflect on the highs and lows of our journey so far, including our recent placement in the top 40 of all business podcasts.

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What we discuss in this episode:

While headlines tend to focus on new-car sales, savvy dealers know that fixed operations are really what keep franchised dealerships afloat.

Inventory shortages, digital retailing and pricing transparency, and rapidly expanding electrification are just a few of the new developments that are set to disrupt the service and parts industry as much as they did the new car sector. Dealers should use this time to reevaluate their approaches, perhaps even starting from scratch with how they approach this crucial aspect of their business.

Although dealers have limited control over part shortages, the remaining problems are primed for a new strategy. In recent years, the profit margin for car dealerships has shifted from vehicle sales to fixed operations. Currently, 49% of a dealership's gross is generated through fixed operations. Most automobile lots have distinct sections for selling cars and maintaining the lots. Even though it is the norm for a dealership's fixed operations (parts, service, and body shop) to operate independently, this division can have a negative impact on a business's bottom line and efficiency.

If this sounds similar, you'll be relieved to know that the problem of fixed operational dealerships may be easily solved, and the benefits of a more cooperative workplace can be realized immediately.

Here are just but a few take aways from the episode:

create a strategy

Engage in conversation with your target audience, choose the best course of action based on their needs, and launch an offensive.

Build a strong sense of community inside your dealership.

Occasionally, we find ourselves cooped up in an office with no idea what's going on outside. Your staff members must feel comfortable coming to you with both complaints and compliments. With proper coordination and open lines of communication, your team will be prepared to adapt and require open lines of communication, so how accessible are your teams? Do you keep in regular contact with your staff? And this is the crux of the problem.

The secondary auto industry is quickly adjusting to reality.No cars have arrived yet, and fixing this will not happen before 2023. Fixed operations and prioritizing customer satisfaction are the keys. Let's have a conversation about how we can improve your dealership. Consider what we can do now, in December, and throughout the year 2023.

As part of the switch to electric vehicles, retailers will have the chance to update their permanent infrastructure. Current service profits are healthy, and they have the potential to grow in the future if dealers adopt innovative practices to improve their services and inventory.

A total of 100 episodes I can count on one hand the number of times I've been trusted with someone's tale or given the opportunity to glean their insight. It has been my pleasure to contribute to the development of the lovely you a hundred times over.

Please enjoy this brief trip down memory lane as we revisit the teachings and healings of those who have helped us make positive, lasting changes in our lives. Kindly subscribe and tell your friends about the "Fixed Ops Roundtable" podcast as we celebrate our 100th episode!

Listen to the full episode for even more insights!

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