Adam Arens: Why Is Customer Service More Important Than Ever In Fixed Ops

Fixed Ops Roundtable

Adam Arens is the CEO and President of the Patriot Automotive Group in New England.

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What we discuss in this episode:

In this episode, we dive deep into the world of automotive service, retail culture, and empowering dealership teams to meet evolving customer demands.

The Importance of Empowering Your Team

Explore how empowering dealership teams can bridge the gap between front-end and back-end experiences, ultimately enhancing customer satisfaction.

Adapting to Changing Customer Expectations

Understand the challenges dealerships face in the era of online shopping and how Adam Aarons emphasizes the importance of asking customers what they truly want.

The Art of Personalized Service

Delve into the strategies for providing uniquely tailored services, building stronger customer relationships, and creating a hassle-free experience.

Mobile Service: The Future of Convenience

Discover the potential of mobile service and how it can add value to the customer experience, offering a level of convenience that can set your dealership apart.

Nurturing Talent: Building a Skilled Workforce

Learn about innovative strategies for attracting and retaining talent in the automotive industry, and why growing your own technicians is crucial for long-term success.

Making Your Dealership the Best Place to Work

Explore the impact of creating a positive work environment and its direct correlation with reduced turnover and business growth.

How Will This Episode Captivate You?

Are you curious about the future of automotive service? Wondering how dealerships can empower their teams and enhance the customer experience? Eager to uncover innovative strategies for talent retention and growth in the automotive industry? This episode holds the answers you seek. Join us for an enlightening conversation that will transform your perspective on the automotive service landscape.

Listen to the episode featuring Adam Arens for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Adam Arens

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