))
6: Customer Service
Manage episode 437599385 series 3564449
Feel-Good Hairdressing에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Feel-Good Hairdressing 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
On the final episode of this season of the Feel Good Hairdressing Podcast, Laura and Otto are doing a deep dive into customer service - arguably one of the most important elements of running you salon!
Listen to this episode to find out:
Listen to this episode to find out:
- Why Otto isn't a fan of the term 'customer service'
- The importance of creating magic moments in the salon
- Why customer service is all about the little things
- Tips on relationship building with clients
- How staff can work together to provide exceptional client experiences
- Why you should rebook clients whilst in the chair and other tips on retaining your clients
- The two cocktail rule!
Thank you for joining Hair Ott for this season of the podcast!
7 에피소드
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