Player FM 앱으로 오프라인으로 전환하세요!
What Do We Do If a Patient Does NOT Confirm Their Appointment?
Manage episode 308061671 series 1336774
This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-show, do you double book that time slot just in case, are you just going to hope they show up and leave them on the schedule?!
Sandy Pardue gives us the exact steps and instructions we must take to handle patients who do NOT confirm.
She gives us specific scripts, how many attempts we should make on a confirmation, what needs to be said, and where to discern and make moves in this situation.
249 에피소드
Manage episode 308061671 series 1336774
This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-show, do you double book that time slot just in case, are you just going to hope they show up and leave them on the schedule?!
Sandy Pardue gives us the exact steps and instructions we must take to handle patients who do NOT confirm.
She gives us specific scripts, how many attempts we should make on a confirmation, what needs to be said, and where to discern and make moves in this situation.
249 에피소드
모든 에피소드
×플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.