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The one with the in-flight entertainment - Corinne Streichert E60
Manage episode 325432837 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
🎤Open that tray table, buckle that seat belt and watch a show in “The one with the in-flight entertainment” CX Passport E60 with Corinne Streichert🎧
📺Starting an in-flight entertainment career
💰Customer Experience as a product
🧳Working for an airline...Vegas for the weekend...from Australia?!
🤗Customer Service as an empathetic career builder
💻BYOD...will seat back entertainment go away?
🎬How do airlines choose content for in-flight entertainment
🧭Arrive at airport. Look at board. Choose where to go. Fun!
👉Considering accessibility and global diversity with in-flight entertainment
💭“You've got to know your customer. I think you have to build a product. You're not building it for yourself. You're not building it for your leadership. You're building it for your customers.” - Corinne
Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.
Episode resources:
IFECtiv: www.ifectiv.aero
Corinne Streichert: www.linkedin.com/in/corinnestreichert
164 에피소드
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