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The one with CSX (Customer SERVICE Experience) - Alex Mead E61
Manage episode 326008067 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
🎤If Customer Experience is so broken, what’s the one thing to fix it? Find out in “The one with CSX (Customer SERVICE Experience)” with Alex Mead in CX Passport episode 61🎧
😣What's wrong with customer experience today?
☝What’s the 1 thing to fix it?
🧵Two main threads of Customer Experience
🤬Customer SERVICE Experience (CSX) is still so broken
😲Fixing parcel delivery when 1 in 5 deliveries (20%!) resulted in a phone call
🚚Living the employee's experience to understand customer experience
👀SHOW leaders the actual customer experience
🌍The evolution of customer experience across 30+ countries
😎Ah...Grand Cayman
Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.
Episode resources:
Alex Mead: www.linkedin.com/in/alexmead/
164 에피소드
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