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The one with a new CX Sheriff in town - Amanda Ono E89
Manage episode 345863025 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
🎤Change is a coming in “The one with a new CX Sheriff in town” with Amanda Ono of Resolver in CX Passport episode 89🎧 What’s in the episode?
👉It's not just steps and processes...change LEADERSHIP matters
🙋♀️Am I building this process for me/the business or for the customer?
❓What to do when a customer doesn't know what they want
📢Name the change. Don't hide from it
😊5 months backpacking in SE Asia...A smile and a laugh is universal
🌊How do service teams keep up with rapidly evolving products?
👩💼Customers still want a human!
💭“I think you can automate certain things, you can process certain things. But at the end of the day, humans still buy from humans, they still partner with humans.” - Amanda
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
Episode resources:
LinkedIn: www.linkedin.com/in/amandaono
Web: resolver.com
165 에피소드
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