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Episode 26: Live panel discussion - "Overcoming LLM Hallucination"
Manage episode 373524743 series 3447443
The tendency of LLMs (like ChatGPT) to confidently state false information is among the greatest obstacles to using generative AI in customer support. Therefore, the path to delivering high-quality customer support at low cost requires overcoming LLM hallucination.
The panelists are:
Liz Tsai - MIT Graduate, HiOperator CEO and Founder, created HiQ: Fully automated customer support using genAI.
Samir Sen - Standord Graduate, worked as an ML engineer at Apple before Co-founding Flair Labs, which is building tools for companies to leverage LLMs.
Mike Murchison - Co-founder and CEO of Ada, an AI-native customer service automation company.
Gregory Whiteside - CEO of Humanfirst, helping large enterprises fine-tune datasets, while categorizing and supervising the output of generative models.
The moderator is John Walter, COO of ZMAXINC and host of the CX, AI, and Outsourcing Podcast.
47 에피소드
Manage episode 373524743 series 3447443
The tendency of LLMs (like ChatGPT) to confidently state false information is among the greatest obstacles to using generative AI in customer support. Therefore, the path to delivering high-quality customer support at low cost requires overcoming LLM hallucination.
The panelists are:
Liz Tsai - MIT Graduate, HiOperator CEO and Founder, created HiQ: Fully automated customer support using genAI.
Samir Sen - Standord Graduate, worked as an ML engineer at Apple before Co-founding Flair Labs, which is building tools for companies to leverage LLMs.
Mike Murchison - Co-founder and CEO of Ada, an AI-native customer service automation company.
Gregory Whiteside - CEO of Humanfirst, helping large enterprises fine-tune datasets, while categorizing and supervising the output of generative models.
The moderator is John Walter, COO of ZMAXINC and host of the CX, AI, and Outsourcing Podcast.
47 에피소드
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