Episode 25: How to use CX data to predict customer behavior - with Anthrolytics CEO, Jonathan Hawkins

CX, AI, and Outsourcing

John Walter에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 John Walter 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

9M ago 45:10

MP3•에피소드 홈

The net promoter system (NPS) has been an important method of measuring customer loyalty for the past two decades. But it was developed before the widespread use of big data and artificial intelligence.
In this conversation with Jonathan Hawkins, CEO of Anthrolytics, we discuss how they use AI to predict both customer and call center agent behavior through analyzing existing operational data.
Could their unique approach be a better method of measuring customer loyalty than NPS? Based this conversation, I think Anthrolytics has that potential.
To learn more about Anthrolytics, here is a link to their website: https://www.anthrolytics.io/
To connect with the guest, Jonathan Hawkins, here is his LinkedIn profile: https://www.linkedin.com/in/jonathan-anthrolytics/
To connect with the host, John Walter, here is his LinkedIn profile: https://www.linkedin.com/in/jowalter/

47 에피소드