Predicting the Next Wave in Grocery and Shopping Behavior

Customerland

Discover the future of consumer shopping habits and strategy adaptation with Barbara Connors, Vice President Strategy and Acceleration at 84.51. As we unpack the lessons from their 2023 year in review report, you'll see the critical role of customer engagement and the significance of shifting strategies in our unpredictable economic climate. Whether it's the impact of SNAP benefit changes or the ripple effects of global conflicts, we delve into how businesses need to be ready to pivot. With 84.51's prowess in using first-party data to enhance retail decisions, Barbara sheds light on how consumer challenges, especially those brought on by inflation, are reshaping the need for solutions rooted in data.
The dance between consumer behavior and brand loyalty gets complicated when prices escalate. Barbara and I dissect the methods consumers use to stay loyal to their favorite brands without emptying their wallets. We examine the innovative tactics they adopt, from bargain hunting to embracing private labels, and how these choices vary across different demographic groups. Personalized promotions and digital media emerge as essential tools for keeping customers from straying, and we share insights on how brands can decode and respond to these complex consumer behaviors.
To cap off our conversation, we gaze into the crystal ball of shopping's future, contemplating the emergence of 'hybrid shoppers' who blend digital convenience with the in-store experience. We muse over the impact of technologies like smart carts and the timeless appeal of in-store sampling, exploring how retailers can balance consumer economic concerns with the desire for delightful shopping encounters. This episode is a treasure trove of wisdom for anyone interested in the nexus of CPG, grocery retail, and customer experience—and with Barbara's expertise, we ensure you're at the forefront of this evolving landscape.

챕터

1. Customer Strategies and Changing Macro Environment (00:00:00)

2. Consumer Behavior and Brand Loyalty (00:06:01)

3. Consumer Challenges and Changing Preferences (00:16:01)

4. Future of Shopping (00:24:56)

5. Exploring Opportunities in CPG and Grocery (00:31:04)