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Navigating Leadership Challenges in Customer Success
Manage episode 429539059 series 3481684
mike giambattista and Mike giambattista에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 mike giambattista and Mike giambattista 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
What if you could transform your business operations and customer success strategy simultaneously? Join us as we sit down with Sandeep Dube, the dynamic Chief Operations Officer and Chief Customer Success Officer at Intuit Mailchimp. Sandeep shares his unique career journey, offering insights into how a customer-centric approach transcends functional roles and drives financial success. Discover the challenges he faces in aligning operational execution with customer needs and learn how customer success professionals can gain senior leadership's buy-in for their initiatives.
We also dive into the strategic importance of Customer Advisory Boards (CABs) at Intuit Mailchimp, established in 2022. Sandeep explains how these CABs, composed of 16 diverse customers and partner agencies, play a pivotal role in guiding product development to ensure market readiness. You'll hear practical advice on building effective CABs, including the value of incorporating potential customers for unbiased feedback. Lastly, explore Intuit's innovative use of AI through their platform, Intuit Assist, aimed at enhancing growth opportunities for small and medium businesses. Get ready to learn how AI-driven automation, or "automagic," can save time and money for customers while providing a glimpse into future AI innovations.
챕터
1. Customer-Centric Leadership in Action (00:00:00)
2. Strategic Customer Advisory Board Insights (00:11:43)
3. Enhancing Customer Growth With AI (00:29:58)
86 에피소드
공유
