85: Retaining Customers and Developing Relationships With Ed Snowden

Customer Service Academy

In this episode, I interview Ed Snowden, executive sales leader, about cultivating and retaining customers and clients.

1. Listening to your clients will help you understand their unmet needs and how you can help them.
2. You must be able to simply articulate your vision and value you bring to your customers and clients
3. You must bring likeability and credibility to the sales process to be successful
4. Offering proof points about successes and ROI will help you showcase your value to drive retention

Contact Ed at https://www.4xiconsulting.com/

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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