140 Leadership Mindset for Growth With James Saliba

Customer Service Academy

Tony Johnson에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Tony Johnson 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

2y ago 27:23

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In this episode, we welcome James Saliba into the studio to discuss leadeship and Customer + Employee Experience.

- When establishing your CX strategy, you have to understand your customers and what they need

- Leadership strategy is a bridge. You must know where you are and where you are trying to go to plot a course.

- Giving your team a safe place to fail can help employees learn and understand how to move forward

It's time for the great service comeback! Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.

SHOW LINKS: https://jamessaliba.com/

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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