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Episode #19 - Conversation with Beau Dolinsky, VP of Customer Experience at ControlUp
Manage episode 491918146 series 3529092
ControlUp Community에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 ControlUp Community 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Tune in to Episode #19 of ControlUp Community Radio, where host Douglas Brown interviews Beau Dolinsky, Vice President of Customer Experience at ControlUp. Beau shares insights from his impressive career, including roles at Citrix and Zoom, and discusses his passion for creating exceptional experiences.
Beau emphasizes the value of a "customer-obsessed" culture, detailing how addressing customer pain points and actively incorporating feedback can significantly reduce churn and enhance overall satisfaction. He outlines strategies for unifying the customer journey by fostering collaboration among various internal teams and highlights initiatives to blend human interaction with AI to optimize customer support.
The episode highlights ControlUp's dedication to actively listening to and responding to customer feedback, underscoring its commitment to a customer-centric vision for the future.
Episode Highlights:
- 0:41 – Introduction to Beau Dolinsky
- 2:14 – Beau's Journey to ControlUp
- 5:29 – Importance of Customer Experience
- 7:09 – Strategies for Improving Experience
- 14:35 – Addressing Customer Churn
- 18:27 – Collaborating for Unified Customer Journey
- 20:54 – Creating Long-Term Customer Advocates
- 26:37 – ControlUp's Commitment to Feedback
- 28:10 – Future Vision for Customer Experience
- 31:51 – Conclusion and Closing Thoughts
About Beau Dolinsky
Beau Dolinsky leads Customer Experience at ControlUp, leveraging extensive experience from his roles at industry leaders like Citrix and Zoom. Beau is passionate about creating customer-obsessed cultures that drive satisfaction and loyalty through strategic engagement and continuous improvement.
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